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Sale conditions
How to buy:
- Filling in our online
form.
- By phone, customer service is available during
office time at the following number:
0039 (italy international prefix) 080 3026530; or in case of urgency
at the 0039 3356614789.
- In our shops located in Santeramo in Colle(Bari), Via
Padre Annibale di Francia, 31; due to privacy problems we receive
only by appointment.
In your messages always write the following data:
- First name, Surname and/or Company name
inclusive of VAT number in case of invoice request
- Address of delivery and/or invoicing
- Telephone number
- Product code
- Product description
- Quantity
Privacy Policy
We inform you that your personal data will be processed as stated
by Article of the Italian Law D.Lgs. 196/2003 on personal data
security. It's your right, however, have them altered or deleted,
in particular, should they be inaccurate, in accordance with the
above mentioned law.
We use the information you provide about yourself only to complete
the transaction for which the information is intended. Such transactions
may include: administering a service, such as email; completing
an order; shipping a product; replying to support requests; or contacting
you.
We do not share this information with outside parties without your
permission except to the extent that is necessary to administer
the services we offer our Clients or to comply in responding to
court orders or other legal proceedings.
Shipping
The delivery of goods will be, according to your choice, via:
express courier with a charge
of € 90.00 - 140.00, for transport expenses, depends on country or ems (international mail) with a charge of €
40.00 for mailing expenses.
Payment
insured countersign or wire transfer with a charge
of €90.00 -140.00 for express courier shipment and € 40 for ems
shipment.
Some equipment orders may require extra fees due to their size,
weight etc. We will provide a high level of effort to dispatch your
equipment on time. Responsibility for the goods passes to the buyer
once the goods have been passed to the carrier. Insurance liability
is therefore that of the buyer.
For your security we suggest to send us a fax or phone at the following
number 0039 080 302.65.30 to communicate the following data: credit
card type – credit card number – expiry date – user name.
Guarantee
We guarantee our products are free from defects. In case you receive
defective products you have to inform us as soon as possible, and
in any case within ten (10) days, via registered letter with return
receipt and we will replace the product or issue a refund.
Right of Withdrawal
As stated by the Italian Legislative Decree No 185/1999, you have
the right to withdraw from the sale agreement without penalties
and without giving any explanation within ten (10) working days
from the receipt of the goods. All you have to do is to inform us
of your intention to withdraw from contract (indicating how you
desire to be reimbursed) with registered letter with return receipt.
Within the same term you can also send a telegram or a telefax as
long as you provide to send confirmation via registered letter with
return receipt within the subsequent 48 hours. Within the same term
you have to return the goods, at your expenses and under your responsibility,
in perfect condition. We will reimburse the money as soon as we
have received the goods and checked that they are in perfect condition.
Address:
Endoacustica s.r.l.
Via Padre Annibale di Francia, 31
70029 Santeramo in Colle (BA)
ITALY
V.A.T. number:
06306960722
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