How to buy:
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Filling in our online form
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In our shops located in Santeramo in Colle (Bari) - Italy, Via Umberto Terracini, 47; In order to keep the privacy of our clients, meetings are arranged by apointment.
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By phone, customer service is available during office time at the following numbers: 0039 (italy international prefix) 080 43730893/080 3026530; or in case of urgency at the
0039 3356614789
In your messages always write the following data:
- First name, Surname and/or Company name inclusive of VAT number in case of invoice request
- Address of delivery and/or invoicing
- Telephone number
- Product code
- Product description
- Quantity
Privacy Policy
We inform you that your personal data will be processed as stated by Article of the Italian Law D.Lgs. 196/2003 on personal data security. It's your right, however, have them altered or deleted, in particular, should they be inaccurate, in accordance with the above mentioned law. We use the information you provide about yourself only to complete the transaction for which the information is intended. Such transactions may include: administering a service, such as email; completing an order; shipping a product; replying to support requests; or contacting you. We do not share this information with outside parties without your permission except to the extent that is necessary to administer the services we offer our Clients or to comply in responding to court orders or other legal proceedings.
Shipping
The delivery of goods will be, according to your choice, via: express courier with a charge of € 90.00 - 140.00, for transport expenses, depends on country or ems (international mail) with a charge of € 40.00 for mailing expenses.
Payment
insured countersign or wire transfer with a charge of €90.00 -140.00 for express courier shipment and € 40 for ems shipment.
Some equipment orders may require extra fees due to their size, weight etc. We will provide a high level of effort to dispatch your equipment on time. Responsibility for the goods passes to the buyer once the goods have been passed to the carrier. Insurance liability is therefore that of the buyer.
For your security we suggest to send us a fax or phone at the following number 0039 080 302.65.30 to communicate the following data: credit card type – credit card number – expiry date – user name.
Guarantee
We guarantee our products are free from defects. In case you receive defective products you have to inform us as soon as possible, and in any case within ten (10) days, via registered letter with return receipt and we will replace the product or issue a refund.
Right of Withdrawal
As stated by the Italian Legislative Decree No 185/1999, you have the right to withdraw from the sale agreement without penalties and without giving any explanation within ten (10) working days from the receipt of the goods. All you have to do is to inform us of your intention to withdraw from contract (indicating how you desire to be reimbursed) with registered letter with return receipt. Within the same term you can also send a telegram or a telefax as long as you provide to send confirmation via registered letter with return receipt within the subsequent 48 hours. Within the same term you have to return the goods, at your expenses and under your responsibility, in perfect condition. We will reimburse the money as soon as we have received the goods and checked that they are in perfect condition.
Address:
Endoacustica Europe s.r.l.
Via Umberto Terracini, 47
70029 Santeramo in Colle (BA)
ITALY
V.A.T. number: IT 06836020724 |
